Privacy Policy

At Bengal Pixel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Name: To address you personally and maintain our customer records.
• Email Address: For communication regarding your projects, quotes, and support.
• Phone Number: To contact you for project updates, WhatsApp communications, and customer service.
• Business Information: Company name, project requirements, and other relevant details to deliver customized solutions.

2. How We Use Your Information

We use your personal information for the following purposes:

• Customer Relationship Management (CRM): To manage your account, track project progress, and maintain ongoing relationships.
• Service Delivery: To develop, design, and deliver software solutions, websites, and graphics as per your requirements.
• Order Processing: To process quotes, invoices, and payment confirmations.
• Communication: To send project updates, support messages, and marketing communications via email, phone, or WhatsApp.
• Customer Support: To respond to your inquiries and provide technical assistance.

3. Data Sharing and Third-Party Services

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers under the following circumstances:

• WhatsApp Business API (Meta): We use WhatsApp for client communication. Messages sent via WhatsApp are handled securely through Meta's infrastructure.
• Email Service Providers: To send project updates and newsletters.
• Cloud Hosting Providers: To securely store your data and ensure service availability.

All third-party service providers are required to maintain strict confidentiality and security standards.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct your personal information at any time.
• Deletion: You can request that we delete your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by contacting us.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. After the retention period, your data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and improve our services. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: