Refund & Cancellation

Bengal Pixel is committed to delivering high-quality digital services. We understand that circumstances change, and this policy outlines your rights and our obligations regarding refunds and project cancellations.

All projects are governed by a milestone-based payment structure agreed upon before work begins. This policy should be read alongside our Terms of Service.

Projects at Bengal Pixel follow a phased approach. Payments are tied to deliverable milestones, not to time. A typical structure looks like this:

* Advance refundable only before work has commenced. See Section 3.

Before work commences:

If you cancel within 48 hours of paying the advance and before any work has begun, you are entitled to a full refund of the advance payment. Cancellation requests must be sent in writing to bengalpixel@gmail.com.

After work has commenced:

• The advance payment is non-refundable once design, development, or research work has started
• Any milestone payments made are non-refundable
• You will receive all work completed up to the point of cancellation in a handover package

Mid-project scope reduction:

If you reduce the project scope after commencement, Bengal Pixel will credit any saved costs toward future work or provide a partial adjustment at our discretion. This is assessed on a case-by-case basis.

Bengal Pixel reserves the right to cancel a project in the following circumstances:

• The client has not responded for more than 30 consecutive days
• The client requests content or features that violate applicable laws
• Invoice payments are overdue by more than 30 days

In the event of cancellation by Bengal Pixel for any reason other than client breach, a pro-rata refund of any advance payment proportional to unstarted work will be issued within 14 business days.

The following are explicitly non-refundable regardless of circumstances:

• Domain registration and renewal fees paid on the client's behalf
• Third-party software licences or API subscriptions procured for the project
• Hosting fees after the account has been provisioned
• Any milestone payment once that milestone has been delivered and acknowledged
• Rush-delivery or priority service surcharges

To request a refund:

1. Email bengalpixel@gmail.com with your project name and reason for cancellation
2. Bengal Pixel will acknowledge your request within 2 business days
3. Eligible refunds will be processed within 7–14 business days via the original payment method

Refunds are issued in Indian Rupees (INR). Bengal Pixel is not responsible for any currency conversion losses.

If you believe a refund has been incorrectly denied, please email us with a detailed explanation. We will review your case within 7 business days and work toward a fair resolution.

Unresolved disputes are subject to the jurisdiction of the courts of Howrah, West Bengal, India, in accordance with our Terms of Service.